Problems & SolutionsIQOS devices require special handling. If you experience any freezing or issues, here are the most common questions with quick solutions: Why does the IQOS device show a red light or not turn on? - Perform a reset: Press and hold the power button for 10 seconds until the lights turn off and back on. This usually fixes software-related issues. - Make sure the device is properly charged and use only the original charger. Why does the taste change or the draw become difficult? - Cleaning (for older devices): If you are using HEETS, you must regularly clean the blade area to prevent tobacco residue buildup that can affect the flavor. - Compatibility: Use TEREA with ILUMA devices and HEETS with older models. Using incompatible sticks may damage the internal heater. Why does the IQOS device overheat during use? - Allow a short break between sessions to let the device cool down. - Avoid taking strong consecutive puffs; gentle draws provide better flavor and help maintain stable temperature.�� Alpha Vape Tip: Do not attempt to clean ILUMA devices internally with sharp tools, as they do not require manual cleaning like older models. If the red light issue persists, contact us via WhatsApp and we will assist you immediately.
